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Repair Or SERVICE request
This form is intended for repair & service requests only; not warranty claim requests.
If your product is within its warranty period, please head to our Warranty Request page to submit a warranty request instead.
Repairs & service done right – by the people who know your blinds, curtains, shutters and awnings best.
At The Smart Blinds Co, we service only the products we supply and install — because no one knows them better than we do.
Whether it’s a stuck blind, damaged curtain track, jammed roller shutter, or scheduled maintenance, our experienced team can get it sorted quickly and professionally using quality parts and proven methods.
Repair/Service call-out fee
If you request a repair or service inspection more than 12 months after the original installation date, a $250 (inc. GST) inspection fee applies. This must be paid prior to scheduling your inspection.
We offer expert repair services for all products supplied and installed by The Smart Blinds Co, including:
Curtains (including tracks and heading systems)
Indoor blinds (roller, venetian, vertical, and more)
Outdoor blinds (Ziptrak, Zipscreen, eZIP, Truscreen & TSBC branded products)
Roller shutters (manual and motorised)
Window awnings
Need a repair or service?
If something’s not working quite right and your TSBC product is out of warranty, we’re here to help.
To get started, simply fill out the repair request form on this page. Be sure to include all the important details — what’s gone wrong, how long it’s been an issue, and photos if possible — so our team can assess the problem quickly and accurately.
Once you submit the form, a service ticket will be created and added to our repair schedule. Our team will then be in touch within 5 business days to discuss the next steps.
From blinds and curtains to shutters and awnings, no one is better equipped to repair your Smart Blinds Co products than the people who made them.
Please fill in this Repair/Service form and our team will be in contact within 5 business days.
Fast, practical & honest service
The Smart Blinds Co operates across New South Wales, Victoria, and South Australia, supplying and installing custom-made blinds, curtains, shutters, and awnings in thousands of homes each year. While our products are manufactured to the highest standards, occasionally an issue outside our control can arise — and when it does, we’re here to help.
We understand that problems with your window furnishings can be frustrating. That’s why we focus on quick responses, clear communication, and minimal disruption to your home or business. Whether it’s a small adjustment or a replacement part, our technicians provide honest advice and practical solutions.
Fast, practical & honest service
The Smart Blinds Co operates across New South Wales, Victoria, and South Australia, supplying and installing custom-made blinds, curtains, shutters, and awnings in thousands of homes each year. While our products are manufactured to the highest standards, occasionally an issue outside our control can arise — and when it does, we’re here to help.
We understand that problems with your window furnishings can be frustrating. That’s why we focus on quick responses, clear communication, and minimal disruption to your home or business. Whether it’s a small adjustment or a replacement part, our technicians provide honest advice and practical solutions.